A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is usually obtained via our website, www.eratos.com, and platform app.eratos.com, and may be obtained in some cases from third parties. If we collect your Personal Information, it will be for the primary purpose of providing our services to you, providing information to you and marketing to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We may collect the following types of Personal Information, that may be uploaded or authorised by you:
We may collect, hold, use and disclose your Personal Information for the following purposes:
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual"s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances third parties may provide us with your Personal information. Where this happens we will take reasonable steps to ensure that you are made aware of the information that we have been provided.
Where you have subscribed to our Newsletter Services, we may send you direct marketing communications and information about our products. This may take the form of emails or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving these marketing materials at any time by contacting us at www.eratos.com or responding to correspondence at the relevant opt-out link.
Your Personal Information may be used in circumstances of the following:
We will store your Personal Information in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Our data is stored on a third party cloud-based service with datacentres in Australia (Sydney), Singapore, the United States (Virginia) and Germany.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. We generally preserve Personal Information in client files for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
We would like to make sure that you are fully aware of your data protection rights in the EU, and you are entitled to the following if you are accessing our website or platform from the EU:
If you make a request to us for any of your data rights, we have one month to respond to you. We encourage you to contact us at firstname.lastname@example.org if you have any queries or complaints.
This Policy may change from time to time and is available on our website.